Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPSEC2019A Mapping and Delivery Guide
Monitor biometric equipment and systems

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CPPSEC2019A - Monitor biometric equipment and systems
Description This unit of competency specifies the outcomes required to monitor the operational effectiveness of a range of biometric equipment and systems in a workplace environment.It requires the ability to monitor and respond to biometric equipment and systems data and information, receive and verify data, identify discrepancies and potential breaches of security, and implement appropriate responses. It also involves change of shift duties including the processing and maintenance of workplace information. An understanding of the operating principles of biometric equipment, systems and technology is also required as well as the ability to interpret and apply effective principles and requirements relating to confidentiality, privacy and security in own work. This unit may form part of the licensing requirements for persons engaged in security operations involving the use of biometric equipment and systems in those states and territories where these are regulated activities.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency has application in those roles involving the operation of biometric equipment and systems to maintain security. Competency requires legal and operational knowledge applicable to relevant sectors of the security industry. The knowledge and skills described in this unit are to be applied within relevant legislative and organisational guidelines.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field Biometrics
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Apply the principles of confidentiality, privacy and security in own work.
  • Applicable Occupational Health and Safety (OHS), legislative and organisational requirements relevant to monitoringbiometric equipment and systems are identified and complied with.
  • Relevant privacy legislation and codes of ethics relevant to the workplace application of biometric technology are accessed and interpreted.
  • Privacy and confidentiality of client data and information, verbal and written, is securely maintained in accordance with legislative and organisational requirements.
  • Potential confidentiality issues are promptly identified and clarified as required with relevant persons.
  • Effective communication and interpersonal techniques are used that reflect sensitivity to individual social and cultural differences.
       
Element: Prepare to monitor data and information.
  • Work order instructions and information are reviewed and confirmed as required with relevant persons in accordance with workplace procedures.
  • Location and mode of biometric equipment and systems are identified and confirmed in accordance with workplace procedures.
  • Resources relevant to work requirements are identified and organised in accordance with workplace procedures.
  • Administrative requirements are identified and arranged in accordance with organisational requirements.
  • Potential and existing risks and hazards in the work area are identified and controlled in accordance with OHS and organisational requirements.
       
Element: Monitor data and information.
  • All work is conducted using established ergonomic practices in accordance with OHS and organisational requirements.
  • Enrolment procedures are conducted in a systematic manner to ensure accuracy and currency of data in accordance with organisational requirements and standards
  • Data and information is routinely monitored for consistency and compliance with established authorisations and standards.
  • Data and information is collected and organised in a logical and sequential manner in accordance with workplace procedures and standards.
  • Data and information is checked for accuracy, relevance and compliance with security, legal and privacy requirements.
  • Received data and information is processed and securely stored in accordance with workplace procedures.
  • Errors or irregularities in received data and information are identified and reported in accordance with workplace procedures.
  • Potential breaches of information security are identified and promptly reported to relevant persons in accordance with workplace procedures.
       
Element: Complete monitoring activities.
  • Change of shift procedures are complied with to ensure monitoring continuity is maintained in accordance with workplace procedures.
  • Identified faults or deficiencies in biometric equipment and systems are identified and reported in accordance with workplace procedures.
  • Monitoring operations are reviewed and findings are accurately documented and processed in accordance with workplace procedures.
  • Recommendations or identified opportunities to improve monitoring operations are recorded and forwarded to relevant persons to inform future practice.
  • Records and reports are completed and maintained in accordance with legislative and organisational requirements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality

complying with organisational policies and procedures, including OHS, relevant to biometric work tasks

implementing and monitoring change of shift procedures and accurately completing and maintaining documentation, records and reports

organising resources and relevant authorisations required to undertake monitoring work appropriate to type and mode of biometric equipment and system

prioritising and responding promptly to data and information in compliance with monitoring parameters

responding to biometric equipments and systems, data and information in a systematic manner and implementing procedures to verify accuracy and reliability of received information.

Context of and specific resources for assessment

Context of assessment includes:

a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.

Resource implications for assessment include:

access to a registered provider of assessment services

access to a suitable venue and equipment including biometric equipment and systems

access to plain English version of relevant statutes and procedures

assessment instruments including personal planner and assessment record book

work schedules, organisational policies and duty statements.

Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Method of assessment

This unit of competency could be assessed using the following methods of assessment:

observation of processes and procedures

questioning of underpinning knowledge and skills.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.

Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the skills and knowledge and their level required for this unit.

Required skills

accurately and securely maintain records, reports and other workplace information

comply with applicable confidentiality and privacy requirements

comply with legislation, regulations, standards, codes of practice relevant to monitoring biometric equipment and systems

conduct change of shift procedures

identify and control risks and hazards

identify basic faults or deficiencies in operation of biometric equipment and systems

identify potential breaches of security

monitor biometric data and information and identify errors

organise work priorities and arrangements and complete work tasks within designated timeframes

read and interpret data, information and instructions

relate effectively to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

resolve problems within scope of responsibilities

select and use equipment and technology appropriate to the work task

undertake effective enrolment of biometric and biographical data

use appropriate communication and interpersonal skills including speaking clearly and questioning

written communication skills sufficient to document findings and complete relevant records and reports.

Required knowledge

applicable commonwealth, state or territory legislation, regulations, standards and codes of practice relevant to the full range of processes relating to monitoring biometric equipment and systems

appropriate mathematical procedures for estimating, measuring and calculating.

biometric equipment and system configurations and programs

biometric terminology

change of shift practices and procedures

ergonomic and safe working practices and procedures

established threshold levels and their impact on security

information security management processes

initial enrolment procedures

monitoring and response requirements

operational principles of information technology

organisational standards, policies and procedures for monitoring biometric equipment and systems

organisational structure procedures for recording, reporting and maintaining workplace information

principles of cultural diversity and access and equity

types, functions and parameters of biometric equipment and systems and databases

verification procedures and requirements for confirming authenticity of received information

virus protection procedures

workplace communication channels, protocols and procedures.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Occupational Health and Safety (OHS) requirements may relate to:

controlling and minimising risks

correct manual handling including shifting, lifting and carrying

elimination of hazardous materials and substances

identifying hazards

safety procedures for the protection of self and others

safe use and operation of equipment including

business technology

first aid equipment

fire safety equipment

personal protective clothing and equipment

safety equipment.

Legislative requirements may relate to:

Australian standards and quality assurance requirements

award and enterprise agreements

Compliance Policy Guidelines (CPGs)

counter-terrorism

general 'duty of care' responsibilities

licensing or certification requirements

privacy and confidentiality

relevant commonwealth, state and territory legislation, codes and national standards for:

anti-discrimination

cultural and ethnic diversity

environmental issues

equal employment opportunity

industrial relations

OHS

relevant industry codes of practice

telecommunications.

Organisational requirements may relate to:

access and equity policies, principles and practices

business and performance plans

client service standards

code of conduct, code of ethics

communication and reporting procedures

complaint and dispute resolution procedures

emergency and evacuation procedures

employer and employee rights and responsibilities

environmental management including waste disposal, recycling and re-use guidelines

OHS policies, procedures and programs

own role, responsibility and authority

personal and professional development

privacy and confidentiality of information

quality assurance and continuous improvement processes and standards

resource parameters and procedures

roles, functions and responsibilities of security personnel

standard operating procedures

storage and disposal of information

use and maintenance of equipment and systems.

Monitoring parametersmay relate to:

functions (alarms, system on and off, access times, levels of access, identity of users gaining access)

integrity of biometric equipment and systems

integrity of data and information

recording and reporting functions

security incident and response requirements

Biometric refers to:

a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.

Biometric equipment and systems are:

automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.

Biometric equipment and systems may include:

acquisition devices

cameras (video, infrared-enabled video, single-image)

chip or reader embedded in peripheral device

microphones

optical scanners

biometric servers

hardware

interconnecting infrastructure

software

server-based authentication software for biometric authentication and logging

software associated with acquisition devices.

Privacy legislation may include:

Commonwealth, State and Territory Privacy Acts

national information privacy principles

national privacy principles.

Relevant personsmay include:

biometric technology specialists

clients

colleagues

information technology specialists

supervisor.

Communication may be:

face-to-face

group interaction

in Indigenous languages

in languages other than English

oral reporting

participation in routine meetings

reading independently

recording of discussions

speaking clearly and directly

through the use of assistive technology

via an interpreter

visual or written

writing to audience needs.

Interpersonal techniques may involve:

active listening

being non-judgemental

being respectful and non-discriminatory

constructive feedback

control of tone of voice and body language

culturally aware and sensitive use of language and concepts

demonstrating flexibility and willingness to negotiate

effective verbal and non-verbal communication

maintaining professionalism

providing sufficient time for questions and responses

reflection and summarising

two-way interaction

use of plain English

use of positive, confident and cooperative language.

Social and cultural differencesmay relate to:

dress and personal presentation

food

language

religion

social conventions

traditional practices

values and beliefs.

Work order instructions and information may include:

access and authorisation requirements

incident and security risk response procedures

location of biometric equipment and systems

monitoring parameters and objectives

OHS, confidentiality and other legal requirements

personal presentation requirements

personal protection equipment

reporting and documentation requirements

resource and equipment requirements

specifications and components of biometric equipment and systems

work tasks and schedules.

Mode may be:

multiple (a biometric system that integrates two ore more biometric technologies)

single.

Resourcesmay include:

communications equipment

computer equipment

hardware and software

procedural manuals

standard operating procedures.

Administrative requirementsmay relate to:

access

authorisations

licensing.

Risks may relate to:

data and information

personnel

property.

Hazardsmay be:

associated with electrical or mechanical faults

environmental

ergonomic

obstructive (blocked access to emergency entry and exit points).

Ergonomic considerationsmay include:

avoiding radiation from computer screens

chair height, seat and back adjustment

footrest

keyboard and mouse position

lighting

noise minimisation

posture

rest periods, exercise breaks.

screen position

work station height and layout.

Enrolmentrelates to:

the initial process of collecting biometric data from a user and storing it in a template for future comparison.

Records and reports:

may be

computer-based

manual

other appropriate organisational communication system

may detail

activity reports

biometric equipment and systems specifications

change of shift procedures

data and information errors

faults and irregularities in operations

recommendations for improvements to processes

security incidents or breaches.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Applicable Occupational Health and Safety (OHS), legislative and organisational requirements relevant to monitoringbiometric equipment and systems are identified and complied with. 
Relevant privacy legislation and codes of ethics relevant to the workplace application of biometric technology are accessed and interpreted. 
Privacy and confidentiality of client data and information, verbal and written, is securely maintained in accordance with legislative and organisational requirements. 
Potential confidentiality issues are promptly identified and clarified as required with relevant persons. 
Effective communication and interpersonal techniques are used that reflect sensitivity to individual social and cultural differences. 
Work order instructions and information are reviewed and confirmed as required with relevant persons in accordance with workplace procedures. 
Location and mode of biometric equipment and systems are identified and confirmed in accordance with workplace procedures. 
Resources relevant to work requirements are identified and organised in accordance with workplace procedures. 
Administrative requirements are identified and arranged in accordance with organisational requirements. 
Potential and existing risks and hazards in the work area are identified and controlled in accordance with OHS and organisational requirements. 
All work is conducted using established ergonomic practices in accordance with OHS and organisational requirements. 
Enrolment procedures are conducted in a systematic manner to ensure accuracy and currency of data in accordance with organisational requirements and standards 
Data and information is routinely monitored for consistency and compliance with established authorisations and standards. 
Data and information is collected and organised in a logical and sequential manner in accordance with workplace procedures and standards. 
Data and information is checked for accuracy, relevance and compliance with security, legal and privacy requirements. 
Received data and information is processed and securely stored in accordance with workplace procedures. 
Errors or irregularities in received data and information are identified and reported in accordance with workplace procedures. 
Potential breaches of information security are identified and promptly reported to relevant persons in accordance with workplace procedures. 
Change of shift procedures are complied with to ensure monitoring continuity is maintained in accordance with workplace procedures. 
Identified faults or deficiencies in biometric equipment and systems are identified and reported in accordance with workplace procedures. 
Monitoring operations are reviewed and findings are accurately documented and processed in accordance with workplace procedures. 
Recommendations or identified opportunities to improve monitoring operations are recorded and forwarded to relevant persons to inform future practice. 
Records and reports are completed and maintained in accordance with legislative and organisational requirements. 

Forms

Assessment Cover Sheet

CPPSEC2019A - Monitor biometric equipment and systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPSEC2019A - Monitor biometric equipment and systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: